Job Purpose:

The Customer Care Assistant is the main point of (non instructional) contact for clients and develops a  professional relationship with the client. The Client Care Assistant engages customers with information,  customer service and mild problem resolution and escalates to the shift manager where needed. You will  work within a team to ensure  that the client is given the ultimate skydiving experience.

Duties and Responsibilities (including, but not limited to):

 Liaison between the office and directors ensuring complete communication of clients and wants and needs.

 Primary point of contact for students and fun jumpers.

 Responsible for the reporting of and assistance with customer’s service experience and identifying  to managers barriers to customer satisfaction.

 Supports the marketing team. Feedback and liaison to marketing.

 Transportation of clients to the facility , between Aranjuez and occasionally the airport.

 Attracts potential customers by answering product and service questions; suggesting information  about other products and services.

 Resolves product or service problems by clarifying the customer’s query or concern ; determining the cause of the concern ; selecting and explaining the best solution to solve the problem; expediting  correction or adjustment; following up to ensure resolution.

Required Qualifications (Knowledge, Skills, & Abilities):

 Ability to problem solve quickly and in the best interest of the customer.

 Responsible and reliable, shows maturity and a take charge attitude.

 Willing to work flexible hours.

 Has experience and can demonstrate excellent customer care.

 Experience and enthusiasm for skydiving.

 Prefer instructional ratings.

 Willing to work flexible hours as per the needs of the business. Anticipate 40 hours per week  however these may not be consecutive with split shifts. Skydiving is conducted on your own time

 Strong Photography skills.


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